Systems and methods of maintaining client relationships,申请号US20000728584-传众专利搜索

Systems and methods of maintaining client relationships

申请公布号：US2002022977(A1)

申请号：US20000728584

申请日期：2000.12.01

申请公布日期：2002.02.21

申请人：

SCHIFF MARTIN R.;SUSSMAN-WILES KATHLEEN M.;EWART VIVIAN D.;HUFF WALLACE C.;BERK BYRON J.;ELENBERGER MAUREEN J.;FESSENDEN TIMOTHY;FITTON PAUL;LOISELLE VANCE M.;CARPENTER MICHAEL A.;SHEROTA MICHAEL T.;JUDY ELIZABETH K.;RODRIQUEZ ELENA M.;CHRISTEN HOLLEY S.;COX MITCH;ELLIOTT TODD;HELMS KEVIN;QUINTANA ADOLF;TOLLE DOT;PORTER NANCY;REYNOLDS KAREN J.;SCANLON MONICA;COLANGELO PAUL;CODD TRACEY LEE;DELAND JOANELL U.;MOORHEAD TIMOTHY M.;BURKARD ANNE D.;DELPINO GEORGE;DELVA JOELLE S.;EVERHART-BROOKS SHARON;FERGUSON BRADLEY;FORMAN DAVID A.;HINTZ SAMUEL L.;KLOTZ IRWIN D.;KURK COURTNEY W.T.;LESLIE KEITH J.;LEVY SANDI B.;LOCICERO FRED;LUNA CHARLOTTE A.;NICKERSON JEFFREY A.;BASTNAGEL MARYANN

发明人：SCHIFF MARTIN R.;SUSSMAN-WILES KATHLEEN M.;EWART VIVIAN D.;HUFF WALLACE C.;BERK BYRON J.;ELENBERGER MAUREEN J.;FESSENDEN TIMOTHY;FITTON PAUL;LOISELLE VANCE M.;CARPENTER MICHAEL A.;SHEROTA MICHAEL T.;JUDY ELIZABETH K.;RODRIQUEZ ELENA M.;CHRISTEN HOLLEY S.;COX MITCH;ELLIOTT TODD;HELMS KEVIN;QUINTANA ADOLF;TOLLE DOT;PORTER NANCY;REYNOLDS KAREN J.;SCANLON MONICA;COLANGELO PAUL;CODD TRACEY LEE;DELAND JOANELL U.;MOORHEAD TIMOTHY M.;BURKARD ANNE D.;DELPINO GEORGE;DELVA JOELLE S.;EVERHART-BROOKS SHARON;FERGUSON BRADLEY;FORMAN DAVID A.;HINTZ SAMUEL L.;KLOTZ IRWIN D.;KURK COURTNEY W.T.;LESLIE KEITH J.;LEVY SANDI B.;LOCICERO FRED;LUNA CHARLOTTE A.;NICKERSON JEFFREY A.;BASTNAGEL MARYANN

分类号：G06F17/00;G06Q10/00;G06Q50/00;(IPC1-7):G06F17/60;G06F17/30

主分类号：G06F17/00

摘要：In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.