Systems, methods, and media for disambiguating call data to determine fraud,申请号US201213482841-传众专利搜索

Systems, methods, and media for disambiguating call data to determine fraud

申请公布号：US9113001(B2)

申请号：US201213482841

申请日期：2012.05.29

申请公布日期：2015.08.18

申请人：

Verint Americas Inc.

发明人：Rajakumar Anthony;Guerra Lisa;Zeppenfeld Torsten;Vyas Vipul

分类号：H04M15/00;H04M3/22;G06Q20/40;H04M3/38;H04M3/42;G10L17/00;G06F21/32;G10L17/22

主分类号：H04M15/00

代理机构：

Meunier Carlin & Curfman LLC

代理人：Meunier Carlin & Curfman LLC

地址：Alpharetta GA US

摘要：Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from call events obtained within a time frame that is temporally proximate the fraud event, and generating a timeline presentation that includes each unique voice sample or model identified in the call events based upon a time stamp associated with the call events.

主权项：1. A method for disambiguating call data, the method comprising: receiving, via a fraud notification module, notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting, using a call selection module, call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying, using a voice module, a first call event belonging to a first speaker, and a second call event belonging to a second speaker; and generating, using a user interface module, a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.