Method and system for providing enhanced call waiting and caller identification,申请号US20050205534-传众专利搜索

Method and system for providing enhanced call waiting and caller identification

申请公布号：US7233651(B2)

申请号：US20050205534

申请日期：2005.08.16

申请公布日期：2007.06.19

分类号：H04M1/56;H04M1/57;H04M1/663;H04M3/42;H04M3/428;H04M3/436;H04M15/06;H04Q3/00;H04Q3/72

主分类号：H04M1/56

摘要：An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.