Real-time one-button integrated support for networked devices,申请号US20050073272-传众专利搜索

Real-time one-button integrated support for networked devices

申请公布号：US2006200550(A1)

申请号：US20050073272

申请日期：2005.03.03

申请公布日期：2006.09.07

申请人：

NELSON STEVE;LI CHIA-HSIN;IVASHIN VICTOR

发明人：NELSON STEVE;LI CHIA-HSIN;IVASHIN VICTOR

分类号：G06F15/173

主分类号：G06F15/173

摘要：A method and system for providing technical support for networked devices includes a first client component on a networked device having a conferencing application to enable communication exchange with a second client component. A server component is configured to distribute video and audio data streams to the first client component and the second client component in a conference session. A conference channel communication connection is established over which the video and audio data streams are carried between the first client component, the server component, and the second client component, and a back-channel communication connection is established for transmission of diagnostic and status information. A service call is managed by a service center dispatcher, who connects a technician client and a networked device client in a multi-party conference hosted on one of a plurality of load balanced servers.